Being a Mentor in the APS Digital Traineeship Program

Mentoring in the Australian Public Service (APS), particularly within the Digital Traineeship Program, is a structured and rewarding professional development relationship. It connects experienced public sector professionals with early-career IT trainees who are eager to learn and grow in their APS roles.

While the focus is often on the mentee’s development, mentoring is a two-way street. Mentors also gain fresh perspectives, hone leadership and communication skills, and contribute meaningfully to the future of Australia’s digital workforce.

The Role of an APS IT Mentor

Mentoring in the APS is underpinned by respect, trust, and integrity, and goes beyond casual career advice. It plays a critical role in shaping emerging digital professionals and fostering an inclusive, future-ready public sector.

A mentor can be:

• An advisor – offering insights based on real APS experiences

• A teacher – sharing technical skills, public sector processes, and knowledge of digital tools

• A guide – helping mentees set and reach realistic career goals

• A supporter – encouraging confidence during challenges

• A role model – demonstrating professionalism and APS values

• A networker – introducing mentees to relevant communities and stakeholders

• A challenger – encouraging critical thinking and innovative problem-solving

A mentor is not:

• A line manager or performance reviewer

• A therapist or counsellor (refer to EAP or agency HR)

• Responsible for resolving workplace conflicts (this lies with the mentee’s supervisor)

Key Qualities of Effective APS Mentors

To support IT trainees effectively, mentors should demonstrate the following traits:

• Active listening – tuning into both verbal and non-verbal communication

• Honesty with empathy – delivering constructive feedback kindly but clearly

• Curiosity – asking thoughtful questions to guide reflection and learning

• Humility – recognising they don’t have all the answers

• Commitment – showing up consistently and being present in the relationship

• Passion for the public good – inspiring mentees with a vision for impactful work in government

Structure of the APS Mentorship Relationship

The APS Digital Traineeship Program offers a 12-session framework over approximately 12 months, designed to provide both structure and flexibility. Key phases include:

1. Initiation & Expectation Setting

• Build rapport and trust

• Discuss preferred communication styles

• Establish goals and expectations

• Sign a mentoring agreement

2. Goal Planning & Development

• Identify career aspirations

• Collaboratively complete an Individual Learning Plan (ILP)

• Set SMART goals (Specific, Measurable, Achievable, Relevant, Time-bound)

3. Regular Meetings & Review

• Monthly or fortnightly catch-ups

• Discuss wins, challenges, current digital trends, and skills gaps

• Adjust the ILP as needed

4. Feedback & Reflection

• Mid-program feedback using tools like a SWOT analysis

• Celebrate progress and review goals

• Provide honest but respectful evaluations

5. Forward Planning & Closure

• Explore APS career opportunities using tools like the APS Career Pathfinder

• Celebrate program achievements

• Redefine the mentor-mentee relationship post-program

Tips for a Successful APS Mentorship

• Customise your approach – each trainee may need a different style of mentoring

• Use real-world scenarios – frame advice within APS contexts

• Encourage independence – guide mentees towards self-discovery and problem-solving

• Maintain confidentiality – especially around workplace experiences and aspirations

• Be realistic about your capacity – don’t overcommit; set healthy boundaries

Challenges to Watch For

Even the most enthusiastic mentors can face hurdles, such as:

• Mismatched expectations

• Mentees becoming overly reliant

• Difficulty managing time with other APS commitments

• Emotional fatigue or burnout

Being proactive in setting boundaries, providing structure, and referring mentees to appropriate resources can mitigate these risks.

Benefits for APS Mentors

Mentoring within the APS isn’t just about giving—it’s about growing.

Benefits include:

• Enhanced leadership and communication skills

• Exposure to new ideas and technologies

• A renewed sense of purpose and connection to the APS mission

• Recognition as a contributor to public sector capability

As one mentor put it, “A candle loses nothing of its light by lighting another.”

Final Thoughts

By mentoring an IT trainee, you’re not just helping one person—you’re shaping the digital future of the Australian Government. This is your opportunity to pass on your experience, empower the next generation of public servants, and foster a culture of learning and collaboration across the APS.

Thank you for making the time and space to share your expertise. Your impact is lasting.